FAQ

FAQ

Cancelling gift vouchers

If you wish to cancel a gift voucher, please contact our Customer Care team via info@hellomolly.com as quickly as possible. As long as the voucher hasn’t been used, we can cancel it for you.

Cancelling your order

We aim to pack and ship out your order as quickly as possible. If you need to cancel your order, contact us as quickly as possible. Australian customers, please call 1300 436 956. Overseas customers can reach us on 00 612 9017 0300. We’ll try our best to accommodate the cancellation but unfortunately we cannot guarantee that it will be possible.

Changing your order

We aim to pack and ship out your order as quickly as possible. If you need to make a change your order, contact us as quickly as possible. Australian customers, please call 1300 436 956. Overseas customers can reach us on 00 612 9017 0300.

We’ll try our best to accommodate the change but unfortunately we cannot guarantee that every change will be possible.

Customs

If you’re experiencing issues with Customs in your country, please contact our Customer Care team via info@hellomolly.com so that we can help you receive your order as quickly as possible.

Please note taxes and duties may be charged for international duties. All applicable customs and import duties and fees, taxes and any other charges are the responsibility of the customer, even if you refuse the shipment upon delivery.

Customs authorities require by law that we state the value of your order directly on the package. Customs agents have the right to release or deny release of your package and, in rare cases, they may also delay delivery.

Incorrect item in your order

Unfortunately on occasion our warehouse may send out an incorrect item. If this has happened to your order, please contact our Customer Care team via info@hellomolly.com so we can sort this out as quickly as possible. Include your order number, the name of the item you ordered and the code on the tag of the item you received.

Missing an item from your order

If an item is missing from your order, please contact our Customer Care team via info@hellomolly.com with your order number and the name of the missing item. We will resolve this issue as quickly as possible.

Order verification and fraud checks

Hello Molly takes every measure against credit card fraud.If we suspect or our fraud system flags that a your order may be fraudulent, we will contact you to confirm certain details. If you refuse to respond with the required information, we reserve the right to cancel the order.

Out of stock items post-order

Hello Molly always strives itself on providing high quality products and service to its customers at an affordable price but from time-to-time during the order processing stage we may discover a manufacturing fault with some products or that some products are not 100% satisfactory for dispatch.

If this happens and the item is the last unit in stock of that product, we reserve the right to cancel the product from the order and issue a full refund of the product price to the customer’s original payment method (Credit Card, PayPal or Store Credit). The customer will be notified via e-mail of this cancellation as soon as possible.

Received a faulty item

If you believe your item is faulty, please contact our Customer Care team via info@hellomolly.com straight away with your order number, the item name and a description or photo of the fault. We will sort this out as quickly as possible!

Please note that loose or excess threads and irregular prints are not considered faults as these are often natural results of the manufacturing process. Please read the description of each item carefully before purchasing.

Refunding the price difference

If you see that we’ve reduced the price of an item you recently ordered, unfortunately we cannot refund the difference. Our prices change according to stock and demand from customers as well as occasional promotions. We apologise for any inconvenience.

Charging your account

If your card is authorised, payment will be taken straight away and you’ll receive an email confirmation for your order. If your card is not authorised, your order will not go through. You may need to contact your card issuer.

If you pay via e-cheque through PayPal, please note it could take several days for your payment to reach us. While you would have received an order confirmation, your order may actually be in ‘Payment Review’. If you do not receive tracking details shortly after placing your order, please check your PayPal account to ensure the funds have been processed.

Currency conversions

Hello Molly offers you the option to shop either in Australian Dollars or United States Dollars. To switch between the two currencies, simply toggle the country icon at the top of the page.

If you are shopping on our Australian site, all orders are charged in Australian Dollars (AUD).

If you are shopping on our US site, all orders are charged in United States Dollars (USD).

The bank that has issued your card determines the exact exchange rate that you will be charged, but in general it should match closely with the current rate.

For an estimate of the current rate, check XE – Foreign Exchange Rate Calculator.

Please note that we do not make any guarantees or promises about the current exchange rate or what you will be charged by your bank. That is out of our control.

New Zealand GST

As of 1 December 2019, New Zealand enacted a new GST policy wherein international retails shipping to New Zealand must pay 15% tax on parcels entering the country. As a result, when you select New Zealand as your destination country at checkout, 15% will be added to your order total (excluding shipping fees).

Ordering

Once your shopping bag is full of all the items you want to purchase, you can check out by accessing your bag in the top-right corner of the screen. You will also be given the option to ‘Go To Shopping Bag’ in a pop-up window after you have successfully added an item to your cart.

After you click ‘Submit Order’ during the checkout process and your payment is successfully received, you will get a confirmation email from Hello Molly. If you checked out with your account you can also check the status of your order by logging into your account dashboard. Click on ‘My Order History’ to review all your orders.

Paying for your order

We accept Visa or MasterCard, American Express, PayPal, AfterPay and Hello Molly store credit. We take your payment security very seriously so be assured that your details are safe with us.

We do not accept payment via cheque or Cash On Delivery.

We take fraud very seriously, so all credit and debit card holders are subject to validation and authorisation by both us and your card issuer.

If you’re paying with a valid credit card and a ‘Refer to card issuer’ error is coming up, please double-check that you have entered the credit card details correctly.

If you have entered the correct details and still see the error, you may wish to considering checking out with PayPal (possible even if you do not have a PayPal account).

Paying with AfterPay

Select ‘AfterPay’ under ‘Payment method’ then click ‘Submit Order’. A pop-up will appear prompting you to log in to your AfterPay account (or to create one if you do not already have an AfterPay account).

You must be over 18 years old and living in Australia and have a valid Australian credit or debit card to use AfterPay.

Once AfterPay has verified your details, the order can be put through. If this is your first AfterPay purchase, you will be charged the first instalment at the time of purchase and the remainder will be debited over the next 6 weeks. Existing AfterPay customers will make the first payment after 14 days, with all instalments stretching over 8 weeks in total.

AfterPay is valid on purchases up to AU$1000. It is not valid on purchases paid in any part using store credit.

Payment is arranged between you and AfterPay. AfterPay will provide you with the full payment schedule as you complete the purchase (late fees apply if you fail to make a payment).

If you make a return, Hello Molly will issue store credit and you are still expected to complete your payments with AfterPay.

Paying with PayPal

Select ‘Paypal Express Checkout’ under ‘Payment method’ then click ‘Submit Order’. You will be redirected to the PayPal website.

On the PayPal website there will be two options: (1) have a PayPal account or (2) don’t have a PayPal account.

If you select ‘don’t have a PayPal account’, enter your credit/debit card details or bank transfer details.

If the payment is successful, you will be redirected to the order confirmation screen and given your new Hello Molly order number.

Paying with store credit

Store credit is issued to accounts. If your Hello Molly account has credit on it, make sure you are logged when you check out. Under ‘Payment Method’ on the checkout page, you will have the option to apply your credit to the order!

You will be prompted for another payment method if your store credit doesn’t cover the entire value of the order.

Also please note, accounts are not transferable between our Australian and US sites. If you have credit in Australian Dollars that you wish to use on the US site (or vice versa), please contact our Customer Care team at info@hellomolly.com

If you forget to apply your store credit to your order and your credit card or PayPal was charged instead, please contact our Customer Care team at info@hellomolly.com

PayPal payment and e-cheque delays

Payments and e-cheques made through PayPal may be subject to delays caused by the processing times between your bank or financial institution and PayPal.

In accordance with the recommendations issued by PayPal, we don’t ship out orders until we have received confirmation from PayPal that the payment has been cleared.

Orders where payments are delayed or not cleared (e-cheques) will be placed on hold until payment has been received by Hello Molly.

Promo codes

Occasionally we may do promotions which require you to put in the code at the shopping cart. You need to enter the code exactly as it was given to you, without any spaces. If it still doesn’t work, it’s possible that the code is expired.

Promo codes for new customers

Unfortunately at this time we don’t have any specific promo codes available for new customers. Please be sure to sign up for our email newsletter and follow our social media accounts to be the first to hear about our seasonal promotions.

Australian delivery

All orders received before 2pm local Sydney time on a business day are shipped out that same day. Otherwise they’re sent out the next business day. We ship everything express so if you are within an Australian Metro Area (check here) that means next business day delivery!

Please refer to our Shipping Page for full details.

Customs

If you’re experiencing issues with Customs in your country, please contact our Customer Care team via info@hellomolly.com so that we can help you receive your order as quickly as possible.

Please note taxes and duties may be charged for international duties. All applicable customs and import duties and fees, taxes and any other charges are the responsibility of the customer, even if you refuse the shipment upon delivery.

Customs authorities require by law that we state the value of your order directly on the package. Customs agents have the right to release or deny release of your package and, in rare cases, they may also delay delivery.

Delivery instructions for Australia Post

Orders shipped from Hello Molly within Australia by default are sent with authority to leave.

Australia Post will capture a signature wherever possible however if you are not home to accept the package, if the carrier deems there is a safe place to leave the parcel he or she will do so. A picture will be taken of where the carrier has left the parcel for evidence.

Some orders may receive an option to ‘Safe Drop’ the package in the tracking e-mail from Australia Post so you may be able to request a safe drop with Australia Post via the tracking e-mail to waive the need for the signature and not require the carrier to assess whether or not it is safe to leave.

Please note that ‘Safe Drop’ is a service provided by Australia Post and not Hello Molly. Customers selecting this option do so at their own risk.

Hello Molly is not responsible for any loss of orders or delivery errors made by Australia Post or the delivery company in accordance with our Terms & Conditions.

Delivery instructions for DHL

Customers can contact the DHL Office in their country and quote the tracking/AirWay Bill (AWB) number to authorise it to be left or to provide instructions for the delivery of their order.

In certain circumstances where the customer is not available to sign for the package at the shipping address, DHL may leave customer's package at the shipping address if the DHL Driver deems it to be safe to leave it and, however, this is entirely at the discretion of the driver.

Hello Molly is not responsible for any loss of orders or delivery errors made by DHL or the delivery company in accordance with our Terms & Conditions.

International delivery

All orders received before 2pm local Sydney time on a business day are shipped out that same day. Otherwise they’re sent out the next business day. Express delivery to the USA typically takes 2-4 business days from the dispatch date. For all other countries, it could take up to 7 business days.

Please refer to our Shipping Page for full details.

International PO Boxes

DHL Express is the default international shipping method but it does not deliver to PO Boxes.

Orders received with shipping addresses to international PO Boxes will be shipped with Express Courier International (EMS). Please note shipping via EMS may take 1-2 business days longer than DHL Express.

Missing order

If it’s been a week since you placed your order and you still haven’t received it, please contact the courier company (details will be available in your tracking email). If they’re unhelpful, contact us through info@hellomolly.com and we’ll start investigating straight away!

No collection card from Australia Post

A collection card for your package will be left by Australia Post if there is an attempted delivery by Australia Post but no one is at the shipping address to sign for the package or it is not safe to leave unattended.

Australia Post holds undelivered packages for collection for a limited period of time. Once the collection period has expired, Australia Post will return the package to its sender. We urge all customers to make time to collect their package at the earliest possible opportunity to avoid the package being returned to Hello Molly.

If you can’t find a collection card in your letterbox or your property but can see from the tracking that it is “Awaiting collection” at an Australia Post outlet (LPO) then you can still collect your package from the designated post office in the tracking by:

Going to the designated Post Office noted in the package tracking details where the package is awaiting collection.

Quoting your tracking number or showing the Post Office Personnel a copy of the tracking e-mail you initially received from Australia Post.

Providing photographic identification such as your driver’s licence or passport which matches the name of the recipient printed on the package. Note that you may be asked to provide additional forms of documentation to prove your identity and collect your package - this is at the discretion of the Australia Post Personnel.

Orders to Canada

Due to complaints from many of our Canadian customers regarding DHL, we exclusively use Australia Post (Express Courier International - EMS) for Canadian orders. Please notify us in advance if you prefer we use DHL.

Please note due to international limitations with Australia Post as a result of Covid-19 ALL Canadian orders are being dispatched via DHL for the foreseeable future. Thank you for your understanding.

Overnight shipping to US

Hello Molly doesn’t offer an overnight or 2-day shipping method to the US at this time.

The fastest shipping method we have available to the US is our DHL Express service. Delivery usually takes 3-4 business days after the dispatch date. Please note DHL does not deliver to PO Boxes.

For more information please see our Shipping Policy

Same-day delivery

If you order before 2pm on a business day you may have the option of having your order delivered between 6-10pm that evening.

For more information and a list of all eligible suburbs and post codes please visit here here.

Tracking

Once your order is dispatched from our warehouse, you’ll receive a tracking email from the courier. Please follow their instructions to track your parcel. In most cases, it may take up to 24 hours for tracking information to become available. If you still don’t see any tracking details after 48 hours, please contact us at info@hellomolly.com for assistance.

If you haven’t received a third-party tracking email, please check your junk mailbox before contacting us.

We offer evening (6pm-10pm) delivery to select postcodes in the metro Sydney area Monday to Friday (excluding public holidays). See below for a full list of suburbs where you can access this service. If you are eligible it will appear as a shipping option at check out once you put in your address details. You also have a Saturday delivery option via this service.

Please call us on 02 9017 0300 if you are experiencing technical difficulties.

Barangaroo 2000
Dawes Point 2000
Haymarket 2000
Millers Point 2000
Parliament House 2000
Sydney 2000
Sydney South 2000
The Rocks 2000
The University Of Sydney 2006
Broadway 2007
Ultimo 2007
Chippendale 2008
Darlington 2008
Pyrmont 2009
Darlinghurst 2010
Surry Hills 2010
Elizabeth Bay 2011
Hmas Kuttabul 2011
Potts Point 2011
Rushcutters Bay 2011
Woolloomooloo 2011
Alexandria 2015
Beaconsfield 2015
Eveleigh 2015
Redfern 2016
Waterloo 2017
Zetland 2017
Eastlakes 2018
Rosebery 2018
Banksmeadow 2019
Botany 2019
Mascot 2020
Sydney Domestic Airport 2020
Sydney International Airport 2020
Centennial Park 2021
Moore Park 2021
Paddington 2021
Bondi Junction 2022
Queens Park 2022
Bellevue Hill 2023
Bronte 2024
Waverley 2024
Woollahra 2025
Bondi 2026
Bondi Beach 2026
North Bondi 2026
Tamarama 2026
Darling Point 2027
Edgecliff 2027
Hmas Rushcutters 2027
Point Piper 2027
Double Bay 2028
Rose Bay 2029
Dover Heights 2030
Hmas Watson 2030
Rose Bay North 2030
Vaucluse 2030
Watsons Bay 2030
Clovelly 2031
Clovelly West 2031
Randwick 2031
St Pauls 2031
Daceyville 2032
Kingsford 2032
Kensington 2033
Coogee 2034
South Coogee 2034
Maroubra 2035
Maroubra South 2035
Pagewood 2035
Chifley 2036
Eastgardens 2036
Hillsdale 2036
La Perouse 2036
Little Bay 2036
Malabar 2036
Matraville 2036
Phillip Bay 2036
Port Botany 2036
Forest Lodge 2037
Glebe 2037
Annandale 2038
Rozelle 2039
Leichhardt 2040
Lilyfield 2040
Balmain 2041
Balmain East 2041
Birchgrove 2041
Enmore 2042
Newtown 2042
Erskineville 2043
St Peters 2044
Sydenham 2044
Tempe 2044
Haberfield 2045
Abbotsford 2046
Canada Bay 2046
Chiswick 2046
Five Dock 2046
Rodd Point 2046
Russell Lea 2046
Wareemba 2046
Drummoyne 2047
Stanmore 2048
Westgate 2048
Lewisham 2049
Petersham 2049
Petersham North 2049
Camperdown 2050
Missenden Road 2050
Unsw Sydney 2052
Hmas Platypus 2060
Hmas Waterhen 2060
Lavender Bay 2060
Mcmahons Point 2060
North Sydney 2060
North Sydney Shoppingworld 2060
Waverton 2060
Kirribilli 2061
Milsons Point 2061
Cammeray 2062
Northbridge 2063
Artarmon 2064
Crows Nest 2065
Greenwich 2065
Naremburn 2065
Royal North Shore Hospital 2065
St Leonards 2065
Wollstonecraft 2065
Lane Cove 2066
Lane Cove North 2066
Lane Cove West 2066
Linley Point 2066
Longueville 2066
Northwood 2066
Riverview 2066
Chatswood 2067
Chatswood West 2067
Castlecrag 2068
Middle Cove 2068
North Willoughby 2068
Willoughby 2068
Willoughby East 2068
Willoughby North 2068
Castle Cove 2069
Roseville 2069
Roseville Chase 2069
East Lindfield 2070
Lindfield 2070
Lindfield West 2070
East Killara 2071
Killara 2071
Gordon 2072
Pymble 2073
West Pymble 2073
North Turramurra 2074
South Turramurra 2074
Turramurra 2074
Warrawee 2074
St Ives 2075
St Ives Chase 2075
Normanhurst 2076
North Wahroonga 2076
Wahroonga 2076
Asquith 2077
Hornsby 2077
Hornsby Heights 2077
Waitara 2077
Terrey Hills 2084
Belrose 2085
Belrose West 2085
Davidson 2085
Frenchs Forest 2086
Frenchs Forest East 2086
Forestville 2087
Killarney Heights 2087
Mosman 2088
Spit Junction 2088
Kurraba Point 2089
Neutral Bay 2089
Neutral Bay Junction 2089
Cremorne 2090
Cremorne Junction 2090
Cremorne Point 2090
Seaforth 2092
Balgowlah 2093
Balgowlah Heights 2093
Clontarf 2093
Manly Vale 2093
North Balgowlah 2093
Fairlight 2094
Manly 2095
Manly East 2095
Curl Curl 2096
Freshwater 2096
Queenscliff 2096
Collaroy 2097
Collaroy Beach 2097
Collaroy Plateau 2097
Wheeler Heights 2097
Cromer 2099
Dee Why 2099
Narraweena 2099
North Curl Curl 2099
Allambie Heights 2100
Beacon Hill 2100
Brookvale 2100
North Manly 2100
Oxford Falls 2100
Warringah Mall 2100
Elanora Heights 2101
Ingleside 2101
Narrabeen 2101
North Narrabeen 2101
Strawberry Hills 2102
Warriewood 2102
Mona Vale 2103
Macquarie University 2109
Hunters Hill 2110
Woolwich 2110
Boronia Park 2111
Gladesville 2111
Henley 2111
Huntleys Cove 2111
Huntleys Point 2111
Monash Park 2111
Tennyson Point 2111
Denistone East 2112
Putney 2112
Ryde 2112
Blenheim Road 2113
East Ryde 2113
Macquarie Centre 2113
Macquarie Park 2113
North Ryde 2113
Denistone 2114
Denistone West 2114
Meadowbank 2114
Melrose Park 2114
West Ryde 2114
Ermington 2115
Rydalmere 2116
Dundas 2117
Dundas Valley 2117
Oatlands 2117
Telopea 2117
Carlingford 2118
Carlingford Court 2118
Carlingford North 2118
Kingsdene 2118
Beecroft 2119
Cheltenham 2119
Pennant Hills 2120
Thornleigh 2120
Westleigh 2120
Epping 2121
North Epping 2121
Eastwood 2122
Marsfield 2122
West Pennant Hills 2125
Cherrybrook 2126
Newington 2127
Sydney Olympic Park 2127
Wentworth Point 2127
Silverwater 2128
Summer Hill 2130
Ashfield 2131
Croydon 2132
Croydon Park 2133
Enfield South 2133
Burwood 2134
Burwood North 2134
Strathfield 2135
Burwood Heights 2136
Enfield 2136
Strathfield South 2136
Breakfast Point 2137
Cabarita 2137
Concord 2137
Mortlake 2137
North Strathfield 2137
Concord West 2138
Liberty Grove 2138
Rhodes 2138
Homebush 2140
Homebush South 2140
Homebush West 2140
Berala 2141
Lidcombe 2141
Lidcombe North 2141
Rookwood 2141
Blaxcell 2142
Camellia 2142
Clyde 2142
Granville 2142
Holroyd 2142
Rosehill 2142
South Granville 2142
Birrong 2143
Potts Hill 2143
Regents Park 2143
Auburn 2144
Constitution Hill 2145
Girraween 2145
Greystanes 2145
Mays Hill 2145
Pemulwuy 2145
Pendle Hill 2145
South Wentworthville 2145
Wentworthville 2145
Westmead 2145
Old Toongabbie 2146
Toongabbie 2146
Toongabbie East 2146
Kings Langley 2147
Lalor Park 2147
Seven Hills 2147
Seven Hills West 2147
Arndell Park 2148
Blacktown 2148
Blacktown Westpoint 2148
Huntingwood 2148
Kings Park 2148
Marayong 2148
Prospect 2148
Harris Park 2150
Parramatta 2150
Parramatta Westfield 2150
North Parramatta 2151
North Rocks 2151
Northmead 2152
Baulkham Hills 2153
Bella Vista 2153
Winston Hills 2153
Castle Hill 2154
Beaumont Hills 2155
Kellyville 2155
Kellyville Ridge 2155
Rouse Hill 2155
Merrylands 2160
Merrylands West 2160
Guildford 2161
Guildford West 2161
Old Guildford 2161
Yennora 2161
Chester Hill 2162
Sefton 2162
Carramar 2163
Lansdowne 2163
Villawood 2163
Smithfield 2164
Smithfield West 2164
Wetherill Park 2164
Woodpark 2164
Fairfield 2165
Fairfield East 2165
Fairfield Heights 2165
Fairfield West 2165
Cabramatta 2166
Cabramatta West 2166
Canley Heights 2166
Canley Vale 2166
Lansvale 2166
Glenfield 2167
Ashcroft 2168
Busby 2168
Cartwright 2168
Green Valley 2168
Heckenberg 2168
Hinchinbrook 2168
Miller 2168
Sadleir 2168
Casula 2170
Casula Mall 2170
Chipping Norton 2170
Hammondville 2170
Liverpool 2170
Liverpool South 2170
Liverpool Westfield 2170
Lurnea 2170
Moorebank 2170
Mount Pritchard 2170
Prestons 2170
Warwick Farm 2170
Carnes Hill 2171
Cecil Hills 2171
Elizabeth Hills 2171
Horningsea Park 2171
Hoxton Park 2171
Len Waters Estate 2171
Middleton Grange 2171
West Hoxton 2171
Pleasure Point 2172
Sandy Point 2172
Voyager Point 2172
Holsworthy 2173
Wattle Grove 2173
Edmondson Park 2174
Horsley Park 2175
Abbotsbury 2176
Bossley Park 2176
Edensor Park 2176
Greenfield Park 2176
Prairiewood 2176
St Johns Park 2176
Wakeley 2176
Bonnyrigg 2177
Bonnyrigg Heights 2177
Cecil Park 2178
Kemps Creek 2178
Mount Vernon 2178
Austral 2179
Leppington 2179
Chullora 2190
Greenacre 2190
Mount Lewis 2190
Belfield 2191
Belmore 2192
Ashbury 2193
Canterbury 2193
Hurlstone Park 2193
Campsie 2194
Lakemba 2195
Wiley Park 2195
Punchbowl 2196
Roselands 2196
Bass Hill 2197
Georges Hall 2198
Yagoona 2199
Yagoona West 2199
Bankstown 2200
Bankstown Aerodrome 2200
Bankstown North 2200
Bankstown Square 2200
Condell Park 2200
Manahan 2200
Mount Lewis 2200
Dulwich Hill 2203
Marrickville 2204
Marrickville Metro 2204
Marrickville South 2204
Arncliffe 2205
Turrella 2205
Wolli Creek 2205
Clemton Park 2206
Earlwood 2206
Bardwell Park 2207
Bardwell Valley 2207
Bexley 2207
Bexley North 2207
Bexley South 2207
Kingsgrove 2208
Kingsway West 2208
Beverly Hills 2209
Narwee 2209
Lugarno 2210
Peakhurst 2210
Peakhurst Heights 2210
Riverwood 2210
Padstow 2211
Padstow Heights 2211
Revesby 2212
Revesby Heights 2212
Revesby North 2212
East Hills 2213
Panania 2213
Picnic Point 2213
Milperra 2214
Banksia 2216
Brighton-Le-Sands 2216
Kyeemagh 2216
Rockdale 2216
Beverley Park 2217
Kogarah 2217
Kogarah Bay 2217
Monterey 2217
Ramsgate 2217
Ramsgate Beach 2217
Allawah 2218
Carlton 2218
Dolls Point 2219
Sandringham 2219
Sans Souci 2219
Hurstville 2220
Hurstville Grove 2220
Hurstville Westfield 2220
Blakehurst 2221
Carss Park 2221
Connells Point 2221
Kyle Bay 2221
South Hurstville 2221
Penshurst 2222
Mortdale 2223
Oatley 2223
Kangaroo Point 2224
Sylvania 2224
Sylvania Southgate 2224
Sylvania Waters 2224
Oyster Bay 2225
Bonnet Bay 2226
Como 2226
Jannali 2226
Gymea 2227
Gymea Bay 2227
Miranda 2228
Yowie Bay 2228
Caringbah 2229
Caringbah South 2229
Dolans Bay 2229
Lilli Pilli 2229
Port Hacking 2229
Taren Point 2229
Cronulla 2230
Greenhills Beach 2230
Woolooware 2230
Kurnell 2231
Grays Point 2232
Kareela 2232
Kirrawee 2232
Loftus 2232
Sutherland 2232
Woronora 2232
Engadine 2233
Alfords Point 2234
Bangor 2234
Barden Ridge 2234
Illawong 2234
Lucas Heights 2234
Menai 2234
Menai Central 2234
Catherine Field 2557
Gledswood Hills 2557
Gregory Hills 2557
Rossmore 2557
Eagle Vale 2558
Eschol Park 2558
Kearns 2558
Blairmount 2559
Claymore 2559
Airds 2560
Ambarvale 2560
Blair Athol 2560
Campbelltown 2560
Campbelltown North 2560
Leumeah 2560
Macarthur Square 2560
Rosemeadow 2560
Ruse 2560
St Helens Park 2560
Wedderburn 2560
Woodbine 2560
Macquarie Fields 2564
Denham Court 2565
Ingleburn 2565
Macquarie Links 2565
Bow Bowing 2566
Minto 2566
Minto Dc 2566
Minto Heights 2566
Raby 2566
St Andrews 2566
Varroville 2566
Currans Hill 2567
Harrington Park 2567
Narellan 2567
Narellan Dc 2567
Narellan Vale 2567
Smeaton Grange 2567
Cambridge Park 2747
Claremont Meadows 2747
Jordan Springs 2747
Kingswood 2747
Llandilo 2747
Shanes Park 2747
Werrington 2747
Werrington County 2747
Werrington Downs 2747
Orchard Hills 2748
Castlereagh 2749
Emu Heights 2750
Emu Plains 2750
Jamisontown 2750
Leonay 2750
Penrith 2750
Penrith Plaza 2750
Penrith South 2750
South Penrith 2750
Erskine Park 2759
St Clair 2759
Colyton 2760
North St Marys 2760
Oxley Park 2760
Ropes Crossing 2760
St Marys 2760
St Marys East 2760
St Marys South 2760
Colebee 2761
Dean Park 2761
Glendenning 2761
Hassall Grove 2761
Oakhurst 2761
Plumpton 2761
Schofields 2762
Acacia Gardens 2763
Quakers Hill 2763
Berkshire Park 2765
Box Hill 2765
Maraylya 2765
Marsden Park 2765
Nelson 2765
Oakville 2765
Riverstone 2765
Vineyard 2765
Eastern Creek 2766
Rooty Hill 2766
Bungarribee 2767
Doonside 2767
Woodcroft 2767
Glenwood 2768
Parklea 2768
Stanhope Gardens 2768
The Ponds 2769
Bidwill 2770
Blackett 2770
Dharruk 2770
Emerton 2770
Hebersham 2770
Lethbridge Park 2770
Minchinbury 2770
Mount Druitt 2770
Mount Druitt Village 2770
Shalvey 2770
Tregear 2770
Whalan 2770
Willmot 2770
Exchanges

Hello Molly does not offer holds or "automatic" exchanges upon return so you will receive store credit when your return has been processed which you can use to re-order the correct size/colour you needed or another item from our amazing range if you see something else you like.

Making a return

Before returning items, follow the instructions on our Returns page here.

Once you have a completed Return Form, please address all eligible returns to:

Hello Molly Returns
PO BOX 286
STRAWBERRY HILLS
NSW 2012
AUSTRALIA

We strongly advise you to retain a copy of the tracking/serial number of your return package to allow for easier tracing

Refunds

At this stage refunds are only offered in the case of faulty items. Change of mind returns are issued store credit. If you feel your order qualifies for a refund, please email us at returns@hellomolly.com

Refunds back to credit/debit cards can take 5-7 business days to process and appear in your account again depending on your financial institution. If you still haven’t received your refund after 7 business days, please first contact your financial institution and request an up to date status on any pending refunds on your account. If there are no pending refunds for your account, please email our Customer Care team to chase up the refund at info@hellomolly.com

Please note that foreign transaction fees and currency conversion fees incurred during the initial order payment transaction are charged by the respective credit card company or bank institutions and not Hello Molly hence we cannot refund such fees. You will need to get in contact with your credit card company or bank if you are enquiring about the refund of such fees.

Check out our full Return Policy here.

Returning something purchased with AfterPay

If you wish to return something you purchased using AfterPay, the process is the same as regular returns. Unless the item is faulty, you will be issued store credit for the full amount of the unwanted item. You will continue to be charged by AfterPay until you have paid all your instalments.

Store credit

Store credit is issued to accounts. If your Hello Molly account has credit on it, make sure you are logged when you check out. Under ‘Payment Method’ on the checkout page, you will have the option to apply your credit to the order!

If you make a return and don’t have an account with us, we will create one for you using the email address associated with your original order. Also please note, accounts are not transferable between our Australian and US sites. If you have credit in Australian Dollars that you wish to use on the US site (or vice versa), please contact our Customer Care team at info@hellomolly.com

Turnaround time for returns

Our Returns Department tries to process all returns in a timely manner but please allow up to 10 business days for your return to be processed once delivered to our office, particularly during busy periods such as the holidays.

Note that the turnaround time for returns may fluctuate from time-to-time depending on the volume of returns received at our office.

Alterations

Hello Molly offers product sizes as is and does not offer an altering service.

As we stock our products from a range of suppliers and brands we are unfamiliar with whether certain products would be suitable for alterations, we advise our customers to seek expert opinion from a skilled tailor or dressmaker for information in this area.

Please be advised that we do not accept garments which have been physically altered in any way, all returns must meet all the conditions of our Returns Policy here to be accepted by our Returns Department.

Cancellation

We reserve the right to cancel any order if we are unable to provide the requested product. In these rare instances, you’ll be contacted immediately and given a full refund.

Item appearance

Different computers have different screen resolutions so it’s possible the colours, particularly neon tones, will be slightly different in real life from what you see on your screen. That said, we try very hard to represent the garments perfectly when taking photos. We emphasise any special features and try to actively show how the fabric sits and moves.

Please note that loose or excess threads and irregular prints are not considered faults as these are often natural results of the manufacturing process. Please read the description of each item carefully before purchasing.

Lay-by or hold

Unfortunately we do not offer lay-by or holds. Orders need to be paid for in full at checkout and items cannot be held for customers.

New arrivals

Hello Molly releases 100 NEW styles every Sunday local Sydney time so be sure to keep an eye out (or bookmark) our New Arrivals page here every week for our newest additions.

Pre-order items

A pre-order item is an item that Hello Molly will be selling in the future but we haven't got the stock in our warehouse just yet.

Our customers can reserve the pre-order item in advance by ordering it so that they can receive it once the stock has arrived at Hello Molly.

You can usually check the estimated arrival dates (ETA) on the product page. Please note that this is an estimate only and we can't guarantee that it will arrive exactly on that date. The ETA is subject to change if the stock delivery is delayed by our supplier.

If you order a pre-order item with other products in the same order, the entire order will be placed on hold and will be shipped out together at the same time when the pre-order item arrives.

If you’re looking to purchase an item for an event coming up, we would suggest that you order an item that is already in stock to avoid disappointment in case the delivery is delayed by our supplier.

Restock notification received but out of stock

Changes in our inventory levels are automatically reflected on our website and this includes items that have been returned to us from our customers so you may have received an e-mail notifying that it's been restocked, however, it does not necessarily mean that we have restocked the item in all sizes.

It is possible that the item in the size that you wanted was restocked, for example, 1 was returned so 1 is available for purchase on our site, and it may have already been bought by someone else on the same restock mailing list before you were able to buy it so it shows that it's out of stock when you visit the page later.

If you see an item that is clearly in stock on the product page but you can’t add it to your cart contact us straightaway at info@hellomolly.com and we’ll help as best we can.

Restocking

We restock our items on a regular basis but this depends on the availability from our suppliers, therefore, we cannot give you an exact answer as to when and whether we will restock certain items.

We suggest subscribing to the item you’re after to be notified when your item or size comes back in stock. Remember to act quick when you get the email because everyone else on the notification list also gets the email!

If you’re looking to purchase the product for an upcoming event, we suggest that you look for an alternative to avoid disappointment.

In certain instances, we may be able to provide you with a restock date so if you’re particularly smitten with an item, email us at info@hellomolly.com and we’ll help as best we can.

Sizing

We know it can be quite tough shopping online, particularly when it comes to sizing. You can find sizing information on each product page as well as our main size guide here.

We also suggest comparing your size to our models for an idea of the size and fit of our products by visiting the model information page here.

If you have further questions about the sizing of a particular garment, email us at info@hellomolly.com.

Smaller or larger sizes (XXS, XL, XXL)

Our products are based on Australian sizing and we mainly stock sizes 6 (XS) to 12 (L).

We try to stock our clothing to accommodate all sizes but a lot of the time it depends on supplier availability and the design of the products.

Wishlist

If you really like an item but aren’t ready to buy quite yet, please create an account and set up your own wishlist. This will let you keep track of your favourite Hello Molly products.

Please note this does not save or hold the items and they are still subject to being sold out before you purchase them.

Changing Currency

Hello Molly offers you the option to shop either in Australian Dollars or United States Dollars. To switch between the two currencies, simply toggle the country icon at the top of the page.

Changing your email address

The email address provided when placing your order is the unique identifier for each individual order so we are unable to change the email address for orders once they are submitted.

We suggest that you create an account with your preferred email address and place your orders through that account to keep track of all your new and past Hello Molly orders.

If you put down an incorrect email address you can still enquire about your order status by contacting our Customer Care team at info@hellomolly.com

Email address is not being accepted

Our ordering system is able to accept all email addresses but in the event that you have tried to order using your email address and our checkout or registration system isn’t accepting it, please email our Customer Care team for assistance at info@hellomolly.com

We suggest trying an alternate email address if the first email address doesn’t work or email our Customer Care Team at info@hellomolly.com

Please do not deliberately misspell your email address (e.g. leaving out the com.au) to force the system to accept it as this would lead to you not receiving any emails relevant to your order.

Not receiving emails

After placing an order with Hello Molly, you should receive a variety of emails from us. This includes newsletters, order confirmations, return credit notes and emails from our Customer Care team. If you are not receiving any messages from Hello Molly, there may be a number of reasons for this.

Your email software may be marking our messages as spam. To stop this from happening please add info@hellomolly.com to your email address book.

Please make sure you typed in the correct email address when signing up or placing your order. To test this, try signing into your account with your email address. If it is spelled correctly but you can’t log in, it’s possible we don’t have the right address. Contact us straight away via info@hellomolly.com.

If you are still experiencing issues, contact our Customer Care team giving us as much detail as possible and we will try our best to assist you.

Order confirmation emails

Order confirmation emails are sent to the email address that the customer provides at checkout.

If you haven’t received your order confirmation email within an hour of placing your order please check your SPAM/junk mailbox to see if it may have landed there. If it isn’t there, please contact our Customer Care team at info@hellomolly.com to see if we have received your order before proceeding to place a new order.

Unfortunately we cannot redirect order confirmation emails to different email addresses once the order has been placed so please make sure that you double-check your email is spelled properly at checkout before submitting your order.

Trouble logging in

If you’re experiencing issues logging in to your account to check the status of your order, edit your wishlist or use your store credit, the first step is to make sure you are trying to sign in via the correct website. Accounts are not transferable between our Australian and US sites so if you created an account on one, it will not work on the other. You will have to create a new account.

If you are still having trouble, please email us at info@hellomolly.com and we will assist you as quickly as possible.

Unsubscribe

If you wish to unsubscribe from our newsletter you can either click the ‘Unsubscribe’ link at the bottom of every email, or you can log into your Hello Molly account and adjust your subscription preferences there.